1. Introduction
Welcome to Zepitt ("Zepitt", "we"). Zepitt respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you use the Zepitt website, mobile applications, customer support services, or any other services offered by us (collectively, the "Platform").
By using the Platform, you acknowledge that you have read and understood this Privacy Policy.
2. Scope
This Privacy Policy applies to:
- Customers using the Zepitt Platform.
- Service Partners registered with Zepitt.
- Visitors to our website.
- Individuals contacting our customer support team.
3. Definitions
Personal Data means any information relating to an identified or identifiable individual.
Service Partner means an independent service provider registered with Zepitt to provide services through the Platform.
Customer means any person booking services through the Platform.
Processing includes collecting, storing, using, sharing, updating, deleting, or otherwise handling Personal Data.
4. Information We Collect
Depending on how you use the Platform, we may collect the following information:
A. Personal Information
- Full name
- Mobile number
- Email address
- Residential address
- PIN code
- Profile photograph (optional)
- Gender (optional)
- Date of birth (optional)
B. Account Information
- Login credentials
- OTP verification records
- Account preferences
- Language preferences
C. Booking Information
- Booking history
- Service location
- Date and time of service
- Service type
- Duration of service
- Payment status
- Ratings and reviews
- Customer support interactions
D. Payment Information
Payments are processed through authorized third-party payment providers. Zepitt does not store your complete debit card, credit card, UPI PIN, CVV, or banking credentials. We may retain:
- Payment reference numbers
- Transaction IDs
- Payment status
- Refund history
5. Information Automatically Collected
When you use the Platform, we may automatically collect:
- Device model
- Operating system
- Browser type
- App version
- Device identifiers
- IP address
- Crash reports
- Network information
- Usage analytics
- Log files
6. Location Information
To facilitate bookings, we may collect approximate location, GPS location (during active bookings), service address, and pickup or arrival location for Service Partners. Location information is used solely for operational purposes such as assigning Service Partners, navigation, and customer support.
7. Permissions Requested by the App
Depending on your device, the Zepitt app may request access to:
- Location
- Camera
- Photo gallery
- Notifications
- Phone (for customer support)
- Microphone (only if future features require voice support)
You may disable permissions through your device settings; however, some features may not function correctly.
8. How We Use Your Information
We use Personal Data to:
- Create and manage accounts.
- Process bookings.
- Match Customers with Service Partners.
- Process payments and refunds.
- Verify identities.
- Provide customer support.
- Improve Platform performance.
- Detect fraud and abuse.
- Ensure safety and security.
- Send booking updates and notifications.
- Comply with legal obligations.
- Conduct analytics to improve services.
9. Marketing Communications
With your consent or where permitted by law, we may send promotional offers, referral campaigns, service reminders, product updates, and customer surveys. You may opt out of promotional communications at any time. Transactional communications related to bookings or your account will continue as necessary.
10. Sharing Your Information
We may share your information with:
- Service Partners assigned to your booking
- Payment processors
- Cloud service providers
- SMS, email, and notification service providers
- Identity verification providers
- Customer support vendors
- Analytics providers
- Government authorities or regulators when legally required
- Professional advisors (such as auditors, lawyers, or insurers) where necessary
We do not sell your Personal Data.
11. Data Security
Zepitt implements reasonable administrative, technical, and organizational safeguards designed to protect Personal Data against unauthorized access, disclosure, alteration, or destruction. These measures may include encryption of data in transit, secure cloud infrastructure, role-based access controls, authentication mechanisms, monitoring and logging, and regular security assessments. While we strive to protect your information, no method of transmission or storage is completely secure.
12. Data Retention
We retain Personal Data only for as long as necessary to provide our services, maintain business records, resolve disputes, enforce agreements, and comply with applicable laws and regulations. When data is no longer required, it will be deleted, anonymized, or securely disposed of in accordance with our retention practices.
13. Children's Privacy
The Platform is intended for individuals who are at least 18 years of age. We do not knowingly collect Personal Data directly from children. If we become aware that such information has been collected inadvertently, we will take reasonable steps to delete it.
14. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Access your Personal Data.
- Correct inaccurate information.
- Update your profile.
- Withdraw consent where processing is based on consent.
- Request deletion of your Personal Data, subject to legal or operational obligations.
- Request information about how your data has been processed.
Requests may be made through our customer support channels or the contact details below.
15. Cookies and Similar Technologies
Our website may use cookies and similar technologies to keep you signed in, remember your preferences, analyze website performance, improve user experience, and detect security issues. You may manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.
16. Third-Party Services
Our Platform may integrate with third-party providers for services such as payments, maps, analytics, messaging, or authentication. These providers operate under their own privacy policies, and Zepitt is not responsible for their independent privacy practices.
17. International Data Transfers
Where required for service delivery or support, your Personal Data may be processed or stored in locations outside your state or country, subject to appropriate safeguards and applicable legal requirements.
18. Data Breach Response
If Zepitt becomes aware of a Personal Data breach that is likely to impact affected individuals or triggers legal notification obligations, we will investigate promptly, take appropriate remedial measures, and provide notifications where required by applicable law.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The revised version will be posted on the Platform with an updated "Last Updated" date. Continued use of the Platform after the effective date of changes constitutes acceptance of the revised Privacy Policy.
20. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your Personal Data, please contact:
Zepitt Privacy Team
Website: www.zepitt.com
Email: support@zepitt.com
Customer Support: support@zepitt.com
Registered Office: [Insert Registered Office Address]
21. Grievance Officer
In accordance with applicable Indian law, Zepitt will designate a Grievance Officer to address complaints relating to privacy and data protection.
Email: support@zepitt.com
We aim to acknowledge complaints promptly and resolve them within the timelines required by applicable law.
22. Consent
By accessing or using the Zepitt Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure, and processing of your Personal Data as described herein, to the extent permitted by applicable law.