Welcome to Zepitt
These Terms of Use ("Terms") govern your access to and use of the Zepitt website, mobile application, and related services (collectively, the "Platform"). By accessing or using the Platform, you agree to be legally bound by these Terms. If you do not agree, please do not use the Platform.
1. About Zepitt
Zepitt is a technology platform that enables customers to book on-demand home cleaning and household assistance services. Zepitt facilitates bookings, payments, customer support, and quality assurance through trained service partners.
2. Eligibility
To use the Platform, you must:
- Be at least 18 years of age.
- Have the legal capacity to enter into a binding contract.
- Provide accurate and complete information during registration.
- Maintain the confidentiality of your account credentials.
You are responsible for all activities conducted through your account.
3. Services Offered
Zepitt currently offers services including but not limited to:
- Sweeping
- Mopping
- Bathroom Cleaning
- Kitchen Cleaning
- Dusting
- Laundry Folding
- Home Organization
- Other household assistance as listed on the Platform
Service availability depends on location, staffing, weather conditions, and operational constraints.
4. Booking Services
- Booking confirmation is subject to availability.
- Estimated arrival times are approximate.
- Zepitt reserves the right to cancel or reschedule bookings due to unforeseen circumstances.
- You will receive notifications through the app, SMS, email, or phone.
5. Pricing and Payments
Prices displayed on the Platform include applicable taxes unless stated otherwise. Customers agree to:
- Pay all applicable charges.
- Authorize payment through approved payment methods.
- Pay any applicable cancellation fees.
- Pay additional charges arising from changes requested during service.
Zepitt may revise pricing at any time. Promotional pricing may be withdrawn without notice.
6. Customer Responsibilities
Customers agree to:
- Provide safe access to the premises.
- Ensure pets are secured during service.
- Remove valuables, jewellery, cash, confidential documents, and fragile items before service begins.
- Provide accurate booking details.
- Treat service professionals respectfully.
Customers shall not:
- Harass or abuse service professionals.
- Request illegal or unsafe work.
- Ask service professionals to perform tasks outside the booked service.
- Offer employment directly to service professionals while they are actively associated with Zepitt without prior written approval from Zepitt.
7. Service Limitations
Unless specifically purchased, Zepitt services do not include:
- Deep cleaning
- Pest control
- Plumbing
- Electrical work
- Appliance repair
- Heavy furniture shifting
- Hazardous waste handling
- Chemical cleaning
- Medical cleaning
Service professionals may refuse unsafe or inappropriate requests.
8. Safety
Customers must provide a safe working environment. Zepitt reserves the right to terminate services if:
- Unsafe conditions exist.
- Illegal activities are observed.
- Abuse or harassment occurs.
- Violence or threats are made.
No refund shall be payable in such circumstances.
9. Property Damage
While every effort is made to deliver quality service, accidental damage may occasionally occur.
Customers must:
- Report any alleged damage within 24 hours of service completion.
- Provide photographs and supporting evidence.
- Allow Zepitt an opportunity to investigate.
Zepitt's maximum liability shall not exceed the amount paid for the specific booking, except where liability cannot be excluded by applicable law.
Zepitt shall not be responsible for:
- Existing damage
- Wear and tear
- Improperly installed fixtures
- Low-quality materials
- Hidden structural defects
- Damage caused by customer instructions
10. Service Partner Conduct
All service partners are expected to:
- Wear identification.
- Follow Zepitt service standards.
- Maintain professionalism.
- Respect customer privacy.
- Follow safety procedures.
Zepitt may suspend or remove service partners who violate company policies.
11. Cancellation and Rescheduling
Customers may cancel or reschedule bookings according to the applicable Cancellation Policy published on the Platform. Repeated last-minute cancellations may result in temporary suspension of booking privileges.
12. Refunds
Refunds, if applicable, will be processed in accordance with the Refund Policy. Refund eligibility shall be determined solely by Zepitt after reviewing the circumstances.
13. Ratings and Reviews
Customers may submit ratings and reviews. Reviews must be truthful, based on actual experiences, and must not contain abusive, defamatory, discriminatory, or offensive language. Zepitt reserves the right to remove inappropriate content.
14. Intellectual Property
All content available on the Platform including the Zepitt name, logos, trademarks, images, software, text, and videos remain the exclusive property of Zepitt or its licensors. No content may be copied, reproduced, distributed, or modified without written permission.
15. Privacy
Your personal information is collected and processed in accordance with Zepitt's Privacy Policy. By using the Platform, you consent to such collection and processing.
16. Prohibited Activities
Users shall not:
- Use fake identities.
- Misuse promotions.
- Interfere with Platform operations.
- Upload malicious software.
- Reverse engineer the Platform.
- Attempt unauthorized access.
- Use the Platform for unlawful purposes.
Violation may result in suspension or permanent termination.
17. Suspension or Termination
Zepitt may suspend or terminate accounts without prior notice for fraud, abuse, payment default, repeated policy violations, illegal activity, or threats to employees or service partners.
18. Limitation of Liability
To the maximum extent permitted by law, Zepitt shall not be liable for indirect losses, consequential damages, loss of profits, business interruption, delays caused by weather, traffic, strikes, or force majeure events. The aggregate liability of Zepitt shall not exceed the amount paid for the disputed booking.
19. Indemnity
You agree to indemnify and hold harmless Zepitt, its directors, employees, affiliates, and service partners against claims, liabilities, losses, damages, and expenses arising from your misuse of the Platform or breach of these Terms.
20. Force Majeure
Zepitt shall not be liable for failure or delay in performance due to events beyond its reasonable control, including natural disasters, pandemics, government actions, internet outages, labour disputes, or other force majeure events.
21. Governing Law
These Terms shall be governed by the laws of India. Subject to applicable law, courts located in Ghaziabad, Uttar Pradesh, shall have exclusive jurisdiction over disputes arising from these Terms.
22. Changes to These Terms
Zepitt may modify these Terms at any time. Updated Terms will be published on the Platform with a revised effective date. Continued use of the Platform constitutes acceptance of the revised Terms.
23. Contact Us
For any questions or grievances, please contact:
Zepitt Customer Support
Website: www.zepitt.com
Email: support@zepitt.com
Response Time: Within 48 business hours.